Refund and Returns Policy

Last Updated (May 18, 2024)

Thank you for shopping at eWholeness. The following terms are applicable for any products that you purchased with us.

DEFINITIONS

For the purposes of this Returns and Refunds Policy:

Product(s) refer to the items offered for sale and order from us, website refers to our site, accessible from www.ewholeness.com.

Orders mean a request by you to purchase product(s) from us.

All sales are final. We accept returns or replacements for products damaged in transit or if the incorrect product was shipping to you.

For any missing/wrong/defective items in your order, you are requested to report the product problem within 7 days after receipt, by emailing inquiry@eWholeness.com. Otherwise, we reserve our right to reject your return request.

We will replace the product with the same address as your original order. If a replacement product is not available, we will refund the full purchase price.

All items are eligible for returns, refunds and/or replacements except for the following:

1. Products that were marked as a promotion free gift when purchased are not allowed to be Returned or Refunded or Replaced.
2. Any opened, used or customer-damaged products are not returnable, refundable or replaceable.
3. Products that were indicated “non-returnable and/or non-refundable” on the product description page.
4. Returned products without the original package.

Please retain and return all packing materials including the following: the original packaging, eWholeness packaging (if applicable), tags, certificates, manufacture warranty card, manuals, gifts and all other accessories etc. Please ensure the reclaiming product is in good and original condition and the package is undamaged. Ensure the label or tags are intact and attached to the item, if any of these are damaged, they are deemed to be non-returnable.We are unable to accept returns without the original packaging or proof of purchase.

HOW TO INITIATE A RETURN AND REUNFD

If you have a request for Return, Refund or Replacement, or you have further clarification and questions, please do not hesitate to contact us through our customer service. You need submit the return request within 7 days upon receipt of the product, by emailing us at inquiry@ewholeness.com.

We do not accept any returned without our proof.

Before returning the product, you may be required to ship back the items by following the instructions:

1. Please upload clear images of the damaged/wrong item(s) and provide us with your order number and the product code(s). We will review your application and respond within approximately 7 business days.
2. You may need to provide more detailed information or images if requested. Failure to reply within 7 business days will result in the rejection of your return request.
3. You are responsible for all costs incurred for the return and replacement, including customs clearance and taxes. If you do not accept these costs, we are unable to accept the return, refund, or replacement.
4. If we do not receive your returned shipping information or are unable to trace it through the shipping company within 7 days, we reserve the right to reject your return request.
5. We will notify you of the status of your return as soon as we receive and inspect the products. Please allow us to confirm our investigation result by email within 7-10 business days upon receiving the returned products.
6. We reserve the right to decide the returned product to be refunded or replaced if eligible.

REPLACEABLE

We will only replace the same product with the same address as your original order.

The replacement and re-delivery shipping cost will be at our expense.

Standard shipping service will be used for replacement. Expedited order service is not available for replacements.

REFUNDABLE

If eligible, we will refund the payment to your original payment account (approximately 5-10 business days for transaction) or your eWholeness account (Mall Dollar Credit) according to your selected refund method. The refund amount is the value of your ordered item. Local taxes and customs clearance charges paid for the products will not be refunded. Additionally, any used coupons or reward program credits used for the purchase will not be refunded or re-issued.

To be refunded to a Credit Card Account

1. Once we receive your returned product, please allow 7-10 business days for processing. You will receive an email confirmation once your return has been processed.
2. Once your refund is issued, you will receive a refund confirmation email. It may take 7-10 business days for the refund to reflect on your credit card account, depending on your financial institution.
3. If you haven’t received a refund yet, please first check your bank account or contact your credit card company. Processing times typically take approximately 7-10 business days. If you have any problems, please contact us.

To be refunded to Mall Dollar Credit

1. The refund in Mall Dollars Credit will be used for your next product purchase.
2. The Mall Dollar Credit is valid for 6 months from the date of issuance.
3. The Mall Dollar Credit is non-transferable to others.
4. The Mall Dollar Credit is non-refundable.

NO CANCELLATION POLICY

We highly recommend that you review carefully your order before submitting to ensure accuracy and completeness.

No returns or refunds due to change of mind.

Once the product has been shipped, we cannot cancel the order.

If a product you have ordered is out of stock, we will notify you as soon possible and offer you the option to either wait for the product to become available or cancel the order.

RETURNS SENT IN ERROR

In the event that you have mistakenly returned an item to eWholeness that was not purchased from us, please contact Customer Service via email as soon as possible. While we will attempt to assist you in locating and recovering the non-eWholeness product, we cannot be held responsible for replacing, returning or otherwise compensating you for any non-eWholeness products that you may have accidentally sent to us.

MISSING AN ITEM

Your order may arrive in multiple packages from multiple carriers. Detailed tracking information will be emailed to you when your order is dispatched.

DAMAGED PRODUCTS

If you receive an item that is damaged, please contact customer service immediately.

For international customers, we will reimburse return transportation costs for items with major defects, but we will handle shipping reimbursement for minor defects, such as missing threads on a case-by-case basis. In general, we will reimburse return shipping charges for minor defects a maximum of three times per year, per account.

WARRANTIES

All our products do not have repair and warranty services after being opened and used.  

Contact Us:

If you have any questions, please contact our Customer Service team at: inquiry@ewholeness.com.